Returning Your Bag Lorex Handbag

Return Window

Returns are a part of life, just like those days when you spill coffee on your favorite bag. At Bag Lorex, we want you to feel confident in your purchase, so we offer a 30-day return window from the date you receive your handbag. This gives you enough time to decide if it fits perfectly into your world. If you’re not entirely satisfied, don’t fret! Just follow the steps below to initiate your return.

How to Initiate

To start the return process, simply reach out to us at [email protected]. We’ll guide you through the necessary steps. Make sure to provide your order number and a brief reason for your return. Keep in mind that items should be returned in their original condition, including all tags and packaging. We’re a friendly bunch, so don’t hesitate to ask if you have questions along the way.

What’s Returnable

Now, what can you return? As long as it’s unused and in perfect condition, you’re good to go. This includes our Signature Essentials Backpack, Elysian Luxe Evening Clutch, and all other items purchased directly from Bag Lorex. Unfortunately, personalized pieces or items marked as final sale can’t be returned, so please check the details before making your selection.

What’s Final Sale

Speaking of final sales, just a quick note: some items may be designated as non-returnable. This typically applies to clearance items or certain limited-edition collections. If you’re unsure, shoot us an email or check the product description on our site. We want to avoid any surprises, just like you do.

Refund Method & Timeline

When it comes to refunds, you can expect to see your money back within 7-10 business days once we receive your return. Refunds will be processed to the original payment method used during purchase. Please note, if you paid with a gift card, the refund will be issued as a store credit. We appreciate your patience as we handle this for you.

Damaged or Wrong Items

Now, if you happen to receive a damaged item or something that wasn’t what you ordered, let us know right away! We’ll work quickly to resolve the issue. In these cases, we’ll cover the return shipping costs. Just provide us with a photo of the item so we can make it right. It’s important to us that you get the beautiful handbag you expected.

Return Shipping

For shipping back your return, please use a trackable shipping method. Unfortunately, we can’t be responsible for lost returns. The cost of return shipping is typically your responsibility unless the item was damaged or incorrect. If you need assistance finding a shipping option, feel free to ask us for recommendations!

Exchanges

Lastly, if you’re eyeing a different style or color, we happily accept exchanges within the same 30-day window. Just follow the return steps and let us know what you’d like instead. We’re here to help you find that perfect match, whether it’s the Elegance Voyager Considered Backpack or another fabulous piece.